Judge which steps in your own case flow suit AI support
And which ones do not.
AI for caseworkers in public administration
AI for caseworkers in public administration: AI support in casework you can still account for
AI training for you who handle or investigate cases in a government agency, municipality or region. The examples are drawn from casework, not from a generic office.
About the course
The tools are already in the building. The questions in a case are not settled.
For someone who handles or investigates cases, a course of its own is the right one, because the questions in a case file are not the questions of a generic office: confidentiality, public records, traceability, and an assessment that has to hold up when someone follows it afterwards.
Almost half of Sweden's municipalities already use or are testing AI for documentation. The guidance on generative AI in public administration from the Swedish agencies DIGG and IMY covers eight areas, from governance and responsibility to copyright and ethics. This course stays with the part that touches your own work.
We work with casework, the release of public documents, consultation responses, decision memos and case notes. You bring a real document of your own and work on it during the course.
After the course you get a record of completion. It is yours, it can be checked afterwards by whoever you show it to, and it stays with you if you change employer.
You need no technical prior knowledge and you do not need to have used an AI tool before.
After the course
What you can do when you leave
Review an AI draft against your own source material
And point out what in the draft has no support.
Judge what must not be entered
Confidentiality, personal data and information security, tested against the work you actually do.
Write a request with enough context
So that the answer is something you can build on rather than rewrite from scratch.
Write a case note that holds
Showing what was done with AI support and what is your own assessment, and what that means for traceability.
Know when to take the question further
To your manager, your data protection officer or the system owner, instead of settling it at your desk.
Dates
Upcoming dates
September
Online · 13:00 to 16:00 · 3 hours · 3 900 SEK excl. VAT
October
Stockholm · 09:00 to 16:00 · 7 hours · 8 400 SEK excl. VAT
Göteborg · 09:00 to 16:00 · 7 hours · 8 400 SEK excl. VAT
Online · 13:00 to 16:00 · 3 hours · 3 900 SEK excl. VAT
November
Göteborg · 09:00 to 16:00 · 7 hours · 8 400 SEK excl. VAT
Stockholm · 09:00 to 16:00 · 7 hours · 8 400 SEK excl. VAT
December
Online · 13:00 to 16:00 · 3 hours · 3 900 SEK excl. VAT
Course plan
Format and content
The online course is three hours and follows the steps below, with a break in the middle. The full day on site in Stockholm or Gothenburg is seven hours, of which about six hours are training and about an hour is a lunch break. The format is the same: the same steps, and then considerably more time in the participants' own documents.
Length: three hours online, seven hours on site, of which about six hours are training and about an hour is a lunch break. Prior knowledge: none technical. Who it is for: anyone who handles or investigates cases in a government agency, municipality or region. Bring a real document of your own to work on.
- 1
Where public administration stands today
Fifteen minutes. What is actually in use in government agencies, municipalities and regions, and what is overstated.
- 2
What the tools do, and where they tend to go wrong
Thirty five minutes. The most common failures, and how to recognise them in a text that looks finished.
- 3
Reviewing AI output
Thirty five minutes as an exercise. The draft is read against the source material, and what has no support is pointed out.
- 4
What must not be entered
Thirty minutes against the DIGG and IMY guidance. Confidentiality, personal data and information security, tested against your own case flow.
- 5
Your own work in the tool
Thirty minutes in the document you brought with you, with guidance while you work.
- 6
Documentation and traceability
Fifteen minutes. The case note: what was done with AI support, what is the caseworker's own assessment, and what that means for traceability.
- 7
The full day on site adds six sessions
Copyright and what it means for text that is reused. Consultation responses and decision memos worked on with your own documents. A longer review session where the group compares drafts against the same source material. What to ask when a new tool is proposed. A session of its own on releasing public documents. And finally, each participant writes a working routine for their own case flow.
Two courses that sit close together
This one or AI in the workplace?
The two overlap less than the names suggest. What separates them is which examples are used and which questions there is time to ask.
AI in the workplace
For you who have ChatGPT or Copilot at work and have not got going. The examples are general office tasks: drafts, summaries and email. No administrative law and no case files.
AI for caseworkers in public administration
For you who handle or investigate cases. The examples are cases: the release of public documents, consultation responses, decision memos and case notes. It covers what must not be entered, measured against the DIGG and IMY guidance, and how the AI support is documented.
A boundary
What the course does not do
The course makes no legal assessment of your organisation. It does not classify your systems and it does not decide which obligations are yours. That question belongs with Ampliro, a separate company with the same founders.
The course does not decide whether a particular tool may be used where you work, it does not review your supplier agreements, and it does not replace your data protection officer's assessment.
The course does not decide individual cases and takes no position on the merits of one. The assessment is and remains the caseworker's, and the course is about how to make that assessment with AI support without losing anything on the way.
They have trained their staff here
DIGGSwedish Work Environment AuthoritySwedish Chemicals AgencySwedish Performing Arts AgencyVänersborg District CourtRegion StockholmLandskrona MunicipalityJob Security FoundationSwedaviaSASAngelini Pharma NordicsCWSGroupe Salins
Common questions about AI for caseworkers in public administration
The online course costs SEK 3,900 per participant and runs for three hours. A full day on site in Stockholm or Gothenburg costs SEK 8,400 per participant and runs for seven hours, of which about six hours are training and about an hour is a lunch break. Both prices are excluding VAT.
None that is technical. You should work with casework or investigation in a government agency, municipality or region, and bring a real document of your own to work on. Experience of AI tools is not required, and you do not need to be able to program.
Yes. This AI training for public sector staff is delivered in English when the group needs it, with the same content and the same examples from Swedish public administration. Say so when you register, so the material is built in English from the start rather than translated in the room.
Yes. The online course is delivered live by video, runs for three hours and costs SEK 3,900 per participant excluding VAT. You take part from wherever you are and need a computer with a browser and sound.
Online, and on site in Stockholm and Gothenburg as a full day of seven hours, of which about six hours are training, for SEK 8,400 per participant excluding VAT. If several of you come from the same authority, the course is held at your offices instead, with your own documents as the exercises.
The online course is three hours and costs SEK 3,900 per participant. The full day on site in Stockholm or Gothenburg is seven hours, of which about six hours are training and about an hour is a lunch break, and costs SEK 8,400 per participant. Both prices exclude VAT, and the full day gives more time in the participants' own documents.
A session on site in Stockholm has eight places and one in Gothenburg six places. The online course has twenty places. Groups are kept small so that everyone has time to work on their own document and ask questions along the way.
A personal record of completion with your name, the course name, the date and a serial number. It can be checked through a QR code without a login, also by someone outside AIUC. You also leave with an AI draft you have reviewed against your own source material and a case note showing what was done with AI support, and on the seven hour day on site a working routine for your own case flow as well. AIUC calls it a record of completion and not a certification: a certification is issued by an independent body against an established standard, and no such standard exists for general AI literacy.
Yes. AIUC invoices government agencies, municipalities, regions and companies when you enter your employer's details as you buy the place. The online course is SEK 3,900 per participant and the full day on site in Stockholm or Gothenburg SEK 8,400 per participant, both excluding VAT.
The course is built on the guidance on generative AI in public administration issued by the Swedish agencies DIGG and IMY, which covers eight areas: governance and responsibility, GDPR, employment law, procurement, information security, copyright, ethics and practical guidance. The course takes up the part of this that touches the caseworker's own work, and it makes no legal assessment of your organisation.
It depends on the tool and on the information, and this AI training gives you a way to judge it rather than a list to trust blindly. A thirty minute session tests confidentiality, personal data and information security against your own case flow, with the DIGG and IMY guidance as the starting point. The course does not decide whether a particular tool may be used where you work: that question belongs to your system owner and your data protection officer.
AI in the workplace starts from general office tasks: drafts, summaries and email. AI for caseworkers in public administration starts from the case: casework, the release of public documents, consultation responses, decision memos and case notes, and it covers what must not be entered and how the AI support is documented. Both cost SEK 3,900 online for three hours and SEK 8,400 for a full day on site in Stockholm or Gothenburg, excluding VAT.
Yes. AIUC submits tenders in public procurements and delivers under call-offs. Tell us how you buy and we will say what is needed from our side. The open course prices are SEK 3,900 online and SEK 8,400 for a full day on site in Stockholm or Gothenburg, per participant excluding VAT.
Yes. Among those who have trained their staff with AIUC are DIGG, the Swedish Work Environment Authority, the Swedish Chemicals Agency, the Swedish Performing Arts Agency, Vänersborg District Court, Region Stockholm, Landskrona Municipality, the Job Security Foundation, Swedavia, SAS, Angelini Pharma Nordics, CWS and Groupe Salins.
There are no published dates at the moment. Get in touch and AIUC will tell you when the first date is published. The course can be run for a whole group right now, at your offices as a seven hour day or online in three hours.
More than five days before the start it costs nothing. Two to five days before, half the course fee is charged. The day before or on the day, the full fee is charged. Get in touch as early as you can, and we will solve what can be solved.