Scope
No two of our training sessions are alike
The policy covers everything we deliver: open courses, assignments for a single organisation, talks and online training, whether on site, live online or self-paced.
Those deliveries take different forms, and they therefore cannot promise the same things. A talk for a hundred listeners and a programme across four sessions for eight caseworkers do not have the same content, the same follow-up or the same documentation.
This policy is therefore not about what each training session contains. It is about how we agree on the content before the assignment starts, and about the fact that we are bound by what we have written in the quotation.
The commitments
Four things that apply in every assignment
The goal is agreed with you before the assignment starts
What the training is meant to lead to is formulated together with you and written into the quotation. No training starts on a loosely defined assignment, and that commitment is what we are measured against.
The content is built around your work, not around a template
The examples must be recognisable to the people in the room. If you cannot or may not share real material, we build realistic examples from how you describe the work. You never have to disclose sensitive information for a training session to be relevant.
What is left behind after the assignment is set in the quotation
Certificates, documentation and follow-up have different places in a talk and in a programme across several sessions. The scope is decided per assignment. A certificate we issue can always be verified by an outside party, without a login and without asking us.
We stand behind what we have written
If an assignment did not hold what the quotation promised, we want to know. You get a position from us within ten working days, and we put it right by redoing or supplementing the work.
When it does not hold
How we handle an objection
If you consider that an assignment did not hold what the quotation promised, we want to know. Get in touch and we will take a position within ten working days.
The correction is made through work: an additional session, an adjustment to the format or a redo of what fell short. What the measure will be is decided together with you.
Every such case is documented and reviewed. If the same cause recurs across several assignments, the format is changed, not just the individual session.
Responsibility and validity
Who owns the policy, and what lies behind it
The policy is owned by the managing director, who also decides on changes to it. The policy is reviewed at least once a year and whenever something in the delivery changes.
The routines that describe how goals are set, how follow-up is carried out and how the result is assessed are internal working documents. If you need them as documentation in a procurement, we provide them on request.